QBee Camera Support

Email Support

Send an email to the QBee support team

  • Drop files here or
    Click here to select attachments or drag & drop files here (max. file size 10 MB)
  • You'll find your QBee User Name in the settings section of your QBee App
  • You’ll find the MAC address at the back of your camera
FAQ

Frequently Asked Questions

Setup

Is the QBee Camera easy to install?

You just need to download the QBee Camera App, switch the Camera on and follow the onscreen instructions on your screen. You will be ready to go in a few minutes.

Where can I place my QBee Camera?

You can place the QBee Camera in the room of your choice or close to your home or office entrance points.

The QBee Camera has an ingenious stand that allows it to be placed on any flat surface or mounted on a wall at various angles in an elegant way. Play around with the stand to find your favorite placement position. You will love it.

Hardware

Is the QBee Camera a standalone device?

Yes. It works without any additional devices. All you need is electricity and WiFi.

Do I need WiFi to make the QBee Camera work?

Yes. The QBee Camera must be connected to your WiFi network.

Does the QBee Camera record video?

The video recording on your QBee Camera is triggered by the movement sensor. This prevents the erroneous recording of empty rooms.

Where is the video stored?

The recording process saves the Clips in an encrypted manner in the QBee Cloud. All recordings are available up to 7 days after they have been recorded and can be viewed in the QBee Cam App.

Can I place the QBee Camera outside?

No. The QBee Camera is not weatherproof and cannot be used outside.

Can I remotely rotate, pan or tilt the QBee?

The QBee Camera is stationary and does not rotate, pan, or tilt. Nevertheless, it features a wide-angle field of view of 140° which covers a large area.

How can I activate the siren?

You can activate the siren from the QBee Camera App by tapping on the siren icon.

App

What types of Apps allow me to access and control the QBee Camera?

You need a mobile device where you can install the QBee Camera App. You have an Android® and an iOS version of the QBee Camera App.

Can I watch a video in real time?

Yes. You can watch live video from your QBee Camera(s) with the Qbee Camera App.

What happens when the QBee Camera detects movement?

You will receive a notification that informs you about the unexpected movement to your mobile device.

Can several user accounts access a single QBee Camera through the App?

Not currently.

General

How many QBee Cameras do I need for my home?

It’s up to you, to the size of your home and the use you would like to make of it.
If you are often away, we recommend one camera to watch each entrance point.
If you have several floors, we recommend one camera for each floor.
The QBee Camera platform supports up to 4 devices for one QBee Camera Account.

Can I place QBee Cameras in totally separate locations and access them through the app?

Yes. It’s you who decides where to place your QBee Cameras.
You could for instance use a QBee Camera to watch your holiday home that is often empty, place another one at your parents’ home to keep an eye on them if they require it and have another Camera in your home. The same QBee Camera App will allow you to access your Cameras.

What does Multi-Sensor mean?

With its integrated sensors, the QBee Camera reads the ambient temperature, humidity, light and noise levels. This is useful information that will help you understand and better control your home environment.